The app

The app is where requests are seen and worked. It runs in the browser on a phone or a desk computer, and the same account works on both.

Sign in#

1. Open the hotel's Harlow address and enter the hotel code once; the browser remembers it.
2. Choose your name and enter your login code. Keep the code to yourself.
3. Start your shift. Off shift, the app shows nothing real, and the badge does not attribute requests to you.

Connect your badge#

Tap Badge at the bottom, then Connect over Bluetooth, and pick your badge by its name or the serial on its back. It lights blue for two seconds. It works under your name until a colleague connects it.

Your requests#

Home shows four tabs. For you: what needs a first move from you or your department. In progress: what you have begun. Waiting on others: with a colleague or under way on their side. Closed: done, declined or handed on.

A task for you

• Begin work when you start, Mark complete when done.
• Not clear? Ask the person who raised it. Their answer appears on the card, and on their phone the question appears under "Asked of you".
• Can't do it? Decline hands it back to the department; Hand on gives it to a named colleague.

Asked to approve

Some requests wait for you before they go out. Check the card and tap Approve, Edit to fix a detail, or Reject if it is wrong. The card shows how long it will wait.

The tabs#

Home

Your cards, questions for you, the shift so far.

Messages

Conversations about a request, with the people on it.

Badge

Connect, find, switch off, Wi-Fi.

Profile

Language, feedback, end shift, sign out.

Safety

Hold the red button, or the badge, to alert.

Rooms

Front desk only: every department's requests by room.

Languages#

The app is available in English, Spanish, Russian and Tagalog, chosen on the Profile tab. Staff can speak to the badge in the language they use on the floor.