The connector workstation
For hotels on Opera, Harlow works inside the PMS from one dedicated Windows machine the hotel provides. It signs in as a named Opera user and does what a desk agent would do, on request, with every action recorded.
Requirements
- Operating system
- Windows 10 (1903 or later) or Windows 11, 64-bit
- Role
- Dedicated to Harlow: always signed in, never locked, no other users
- Opera
- The Opera 5 client installed and reachable, as on any front office machine
- Opera user
- A named user for Harlow (for example HARLOW1) with the front office permissions a desk agent has. One user per property
- Network
- Outbound HTTPS and WSS to Harlow on 443. Nothing inbound
- Power
- On a UPS if the front office is; a sleeping workstation means requests wait
Credentials stay on the workstation
The Opera password and any other secret are entered once, on the workstation, at a masked prompt. They are stored there encrypted and never typed into the dashboard, never sent to Harlow and never shown again. The dashboard keeps only a reference so IT can see that a credential exists and rotate it.
What the connector sends
Only what a task needs. Screen data the connector reads is reduced to the fields of the request before it leaves the workstation, and nothing is read that the request did not ask for. The IT view's Health tab shows what the connector is doing: statuses, systems and timings, never guest content.
Night audit
Opera locks during the night audit. Harlow knows the window the hotel sets and queues writes for it instead of failing them; they go through when Opera comes back.