Roles and what each one sees
Harlow shows each person the part of the hotel that is theirs. The server decides what every role may see and do; the app only shows it.
| Role | Home | Sees | Can |
|---|---|---|---|
| Staff | Their requests | Their own requests and the ones assigned to them or their department. | Raise, begin, complete, ask, hand on, decline. Connect a badge. |
| Front desk | Their requests, with the desk queue | Every department's requests by room on the Rooms tab, so a guest calling about 412 gets an answer. | Review requests first, when the hotel has that on. Reply to guest messages. |
| Department manager | The Overview, for their department | Their department's requests, team and numbers. | Everything staff can, plus reassign and the department's exports. |
| General manager | The Overview, whole property | Every department, the Floor view, Hotel settings. | Service targets, routing rules, who is paged, location mode, the scheduled report. |
| Hotel IT | The IT view | Setup status, system health, accounts and the connector. Never what anyone said. | Create and retire staff accounts, pair the connector, store integration references. |
One badge, many wearers
A badge is not tied to a person for life. It works under the name of whoever connected it last from their phone, until a colleague connects it. Requests are attributed by who was wearing it when the words were spoken, which is what a shift handover needs.
Who gets notified
Notifications, and the two buzzes that come with them, go to the person whose phone holds the Bluetooth link to the badge. Switching accounts on the phone takes effect immediately.