Harlow documentation
Everything a hotel needs to run Harlow.
What the badge does, what your network needs, how requests move through your systems, and how we handle your data. Written for hotel teams, IT departments and partners.
Getting started
What Harlow is, how a request travels, and what a go-live looks like.
For hotel IT
Network, Wi-Fi, the connector workstation and the IT checklist.
Using Harlow
The badge, the app, the manager views and the safety features.
Security and privacy
What we store, where, for how long, and the controls around it.
Integrations
The property systems Harlow works in, and how.
Something missing?
These pages describe what exists today. If your IT or security team needs something not covered here, write to us and we will answer in writing.