Hospitality is human.
Let Harlow handle the rest.
Meet the autonomous AI agent that seamlessly runs your PMS, POS, and guest communications, freeing your staff to return to the true art of hosting.
Mr. & Mrs. Sterling
Returning · 14th visit · Platinum
“Based on past visits, the Sterlings highly value discreet service. Thermostat set to 68°F. In-suite dining pre-order drafted.”
Omnichannel intelligence. Zero admin.
Anticipate every arrival
Harlow synthesizes guest history, preferences, and PMS data in seconds. Every arrival is briefed, every VIP recognized, every preference remembered before the front desk even looks up.
Reply in your voice, in any language
Harlow drafts and sends responses across WhatsApp, Email, and Slack, calibrated to your property's tone and translated into forty-two languages. With you in control of what's approved and sent.
One command center for the entire property
Harlow connects every department, from Housekeeping to Engineering, F&B and Concierge, through a single interface. Native integrations with Opera, Mews, and Cloudbeds mean everything you need is finally in one place.
A WhatsApp, email, or call comes in. Harlow sees it the moment it arrives, on every channel, day or night.
Reads the guest profile, checks your house policies, and decides exactly how to respond.
Updates your PMS, dispatches the right team, and replies to the guest, all without anyone lifting a finger.
Agentic infrastructure built for hospitality.
Harlow is not a chatbot. It is a digital colleague trained on the way your hotel actually runs, plugged into the systems your team already uses every day.
Every request, from a late-checkout to a special amenity, is read, understood against your house standards, and resolved end to end. Your PMS gets updated, the right team is alerted, and the guest hears back, all without anyone lifting a finger.
Works with the systems you already have.
Even the older software running at the front desk, in housekeeping, or back-of-house. Harlow uses your screens, your forms, and your buttons the same way your team does, with quiet, human-like precision.
Updating a reservation, approving a late checkout, pulling a guest folio out of a PDF: nothing has to be replaced. Harlow simply slips into the workflow you already trust.
Meet your guests where they already are.
No new app to download. No portal to log into. Guests reach you through WhatsApp, SMS, email, or a phone call, and Harlow replies in seconds, in their language, in your voice.
Late-checkout requests, dinner reservations, an extra pillow at midnight: every message is understood, confirmed, and quietly routed to the right team, so your guests feel heard without your team feeling stretched.
A voice on the line that sounds like your best receptionist.
The phone rings at 3 a.m. and Harlow answers in two. Warm, unhurried, fluent in over thirty languages, and able to switch mid-sentence the moment a guest does.
Reservations, late arrivals, dinner recommendations, transport, wake-up calls. The everyday is handled on the spot. When a moment calls for a person, Harlow transfers warmly with the full context already in their hands.
Hours of busywork, silently absorbed.
The everyday questions, "What time is breakfast?", "Can I get more towels?", "Is a late checkout possible?", get answered the moment they arrive. Quietly, accurately, in the guest's language.
When something genuinely needs a person, Harlow sends it to the right team, Front Desk, Housekeeping, Engineering, with all the context already attached. Your team gets their day back to focus on the moments that matter.
“Could we get a late checkout tomorrow?”
Checked availability. Approved for 14:00. PMS updated and guest notified.
“What time does the pool close?”
Replied via WhatsApp. Open 06:00 to 22:00 daily.
“VIP arrival, Mr. & Mrs. Sterling.”
Routed to Front Desk. Escalated for personal welcome and walk-through.
One brain. Every system you already run.
Harlow plugs into your property management, distribution, and guest messaging tools, so nothing has to change for your team. No new dashboards, no migrations.
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Trusted with what your guests trust to you.
Every conversation, reservation, and preference passing through Harlow is encrypted in transit and at rest. Data lives in the European Union, never leaves the regions you choose, and is never used to train anything outside of your property.
We are GDPR compliant by design and run our own internal reviews every quarter. Access is scoped, every action is logged, and any guest can be erased on request, in seconds, with a full audit trail.