Last updated: May 24, 2026
These Terms of Service (“Terms”) form a binding agreement between you and Harlow Technologies, Inc., a Delaware corporation with its principal office at 822 S Van Ness Ave, San Francisco, CA 94110, United States (“Harlow,” “we,” “us,” or “our”), and govern access to and use of the Harlow website at tryharlow.com, the Harlow application, our APIs, and any related products and services (collectively, the “Service”).
By creating an account, signing an order form that references these Terms, clicking to accept, or otherwise accessing or using the Service, you confirm that you have read these Terms, that you have authority to bind the organization on whose behalf you are acting, and that you and that organization agree to be bound by these Terms. If you do not agree, do not use the Service.
The Service includes the Harlow Badge wearable and a hosted software platform that helps hotel staff turn spoken instructions into completed work across the systems a property already runs. The Service may include badge voice capture, language understanding, computer use agents that operate connected systems, message drafting, scheduling, action execution, integrations, dashboards, and supporting tooling. Specific functionality, regions, limits, and SLAs available to a given Customer may depend on the plan, the Order Form, and applicable Documentation.
Third-party technology. The Service relies on Subprocessors and third-party integrations to operate, including, for example, OpenAI and Anthropic for language-model APIs, Stripe for payments, messaging providers where connected, badge hardware partners, and the Customer’s PMS, channel manager, POS, and messaging platforms. Use of those third-party services is also governed by their own terms.
The Service is intended for business users who are at least eighteen years old and have the legal capacity to enter into a binding contract. By accepting these Terms, you represent and warrant that the information you provide about yourself and your organization is accurate and complete.
Harlow may make trials, evaluations, and beta features available without charge. Trials and beta features are provided “as is” and may be modified or discontinued at any time. Beta features may have additional restrictions and may not be subject to the same security or availability commitments as generally available features.
Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Data.
License to operate. Customer grants Harlow a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derived metadata from Customer Data solely as needed to (a) provide, maintain, secure, and improve the Service for Customer; (b) prevent or address technical or security issues; and (c) comply with the law. This license terminates when Customer Data is deleted from the Service in accordance with our retention practices.
Customer responsibilities. Customer is responsible for: (i) the accuracy, quality, and legality of Customer Data; (ii) obtaining all necessary rights, consents, and notices from individuals whose personal information is processed through the Service (including hotel guests and staff); (iii) providing any required disclosures or opt-outs in jurisdictions where they apply; and (iv) for the Customer’s own compliance with the laws applicable to its business.
The Service uses third-party language-model providers (such as OpenAI and Anthropic) to power features that involve language understanding or generation. Customer understands and agrees that:
Customer agrees not to (and not to allow Authorized Users or any third party to):
Harlow may, with notice where reasonably possible, suspend the Service or remove specific content to address material breaches of this section, security risks, or legal obligations.
Customer may choose to connect the Service to third-party products and services, and Customer authorizes Harlow to access and exchange data with those services on Customer’s behalf. Third-party services are not part of the Service and are governed by the third party’s terms. Harlow is not responsible for the availability, performance, content, or fees of third-party services, and is not liable for any acts or omissions of those third parties.
Each party may disclose to the other information that is identified as confidential or that should reasonably be understood to be confidential (“Confidential Information”). Confidential Information does not include information that (a) is or becomes publicly available without breach, (b) was already known to the recipient without obligation of confidentiality, (c) is rightfully obtained from a third party without obligation of confidentiality, or (d) is independently developed without use of the discloser’s Confidential Information.
The recipient will use the same degree of care it uses for its own information of like importance (and no less than a reasonable degree of care) to protect Confidential Information, and will use it only to exercise rights and perform obligations under these Terms. The recipient may disclose Confidential Information if required by law, provided that, to the extent permitted, it gives prompt notice and reasonable cooperation to seek protective treatment.
Harlow processes personal information as described in our Privacy Policy. Where Harlow processes personal data on behalf of Customer, the parties agree that Harlow acts as a processor (or service provider), and the processing is governed by Harlow’s Data Processing Addendum, which is incorporated into these Terms by reference and is available on request from support@tryharlow.com.
Harlow maintains administrative, technical, and organizational safeguards designed to protect Customer Data, including encryption in transit and at rest, tenant isolation, role-based access, multi-factor authentication for administrative access, continuous monitoring, vulnerability management, third-party penetration testing, quarterly internal audits, and a documented incident response plan. Harlow is GDPR compliant by design, SOC 2 Type II audited, and aligned with ISO/IEC 27001 controls (certification in progress). Harlow will notify Customer of confirmed personal data breaches without undue delay and within the timeframes required by applicable law.
The Service, including the underlying software, models, brand, Documentation, and all related intellectual property rights, is and remains the property of Harlow and its licensors. Subject to these Terms and timely payment, Harlow grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term solely for Customer’s internal business purposes.
No rights are granted by implication, estoppel, or otherwise. All rights not expressly granted are reserved.
If Customer or any Authorized User provides Harlow with suggestions, ideas, improvements, or other feedback about the Service, Harlow may use that feedback for any purpose without restriction or compensation, provided that Harlow will not identify Customer publicly without prior written consent.
Harlow targets high availability for the Service but does not guarantee uninterrupted or error-free operation unless an SLA is set out in the Order Form or a separate written agreement. Harlow may modify features of the Service from time to time and will not, during a paid subscription term, materially decrease the overall functionality of the Service for which Customer has paid.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR AN APPLICABLE ORDER FORM, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, HARLOW AND ITS LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. HARLOW DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR MEET CUSTOMER’S EXPECTATIONS.
By Customer. Customer will defend, indemnify, and hold harmless Harlow and its affiliates, officers, directors, employees, and agents from and against any third-party claim, demand, or proceeding arising out of or related to (a) Customer Data, (b) Customer’s or any Authorized User’s use of the Service in violation of these Terms or applicable law, or (c) actions taken by the Service at Customer’s instruction that affect a third party (such as messages sent or transactions executed).
By Harlow. Harlow will defend Customer from any third-party claim alleging that the Service, when used by Customer in accordance with these Terms, infringes any third party’s intellectual property right enforceable in the United States, and will pay damages and costs finally awarded against Customer or agreed in settlement, provided that Customer (i) promptly notifies Harlow in writing, (ii) gives Harlow sole control of the defense and settlement, and (iii) provides reasonable cooperation. Harlow may, at its option, modify or replace the affected portion of the Service so it becomes non-infringing, procure the right to continued use, or terminate the affected subscription and refund the prepaid fees for the unused portion of the term. Harlow has no obligation for claims arising from (x) modifications not made by Harlow, (y) combinations with non-Harlow products, or (z) use after notice to discontinue.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS CUSTOMER PAID TO HARLOW FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS ($100), EXCEPT WHERE PROHIBITED BY LAW. The foregoing limitations apply to all theories of liability (contract, tort, strict liability, or otherwise). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
Neither party will be liable for any delay or failure to perform that results from causes outside its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, governmental action, network or telecommunications failures, denial-of-service attacks, or failures of third-party services on which the Service relies.
Customer represents that it is not located in a country that is the subject of a U.S. government embargo and is not on any list of persons restricted by the U.S. government. Customer agrees to comply with all applicable export, re-export, and sanctions laws and regulations.
The Service is “commercial computer software” and any related documentation is “commercial computer software documentation” under applicable U.S. federal acquisition regulations, and any use, modification, reproduction, release, performance, display, or disclosure by the U.S. government is subject to the restrictions stated in these Terms.
Notices to Harlow must be sent to vlad@tryharlow.com with a copy to support@tryharlow.com, or by mail to Harlow Technologies, Inc., 822 S Van Ness Ave, San Francisco, CA 94110, United States. Notices to Customer may be sent to the contact email associated with the account or displayed within the Service.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Subject to Section 26, the parties consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California for any action that is not subject to arbitration.
Please read this section carefully. It affects your rights, including the right to file a lawsuit in court. Except for actions seeking injunctive or equitable relief to protect intellectual property rights, and except for claims that may be brought in a small claims court of competent jurisdiction, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS in accordance with its applicable rules. The arbitration will be held in San Francisco, California, in the English language, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Each party will bear its own attorneys’ fees and costs unless awarded by the arbitrator under applicable law.
TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION RELATING TO THESE TERMS OR THE SERVICE. CLAIMS WILL BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY.
Harlow may modify these Terms from time to time. For material changes, Harlow will provide reasonable advance notice (for example, by email to the account contact or an in-product notice). The updated Terms take effect on the stated effective date. Continued use of the Service after the effective date constitutes acceptance.
For questions about these Terms, billing, security, or the Service (including legal notices):