Answer by three rings.Guest context, routed.
Harlow answers by the third ring with guest context from your PMS and integrations, routing structured asks to housekeeping, engineering, F&B, or the desk.
When your agent is already with the guest, Harlow stays on the same line with live transcription, routed tasks, and hands-free updates inside the PMS.
Call Harlow and say whatever a real guest would
Harlow answers in real time. Ask for towels, an airport taxi, a reservation with an allergy, all freeform. Tool calls and tickets show up the moment Harlow commits.
Handle a live guest, fully transcribed
Choose a scenario. A scripted guest opens the call. Your voice streams live, and every ticket, booking, or escalation you give routes into the mock stack.
How this console works.
One conversation moves through four steps: understand the guest, route the work, pause where judgment matters, and leave a record you can revisit. The console above shows three live surfaces; the cards below explain the logic running underneath. In production, the layout follows your stack — these panels are illustrative.
Transcript and extraction
Every part of the call is recorded in one column. The system identifies guest needs and creates cards before sending any data. You see the logic before the system acts.
Dispatch to your tools
Tickets go to the right departments, such as housekeeping or engineering. The cursor shows where each update would land in your connected systems.
Review before action
If the system is unsure or the request is sensitive, the work waits here. A human can approve, reject, or reroute it to match your policy.
One thread to revisit
Calls, extractions, dispatch choices, and approvals stay linked together — so when someone asks "why did we comp that?" three weeks later, the whole thread is one click away.