Build the operating system for hospitality.

What you will do

• Design, build, and operate end-to-end product surfaces across the Harlow platform: agent runtime, integrations, dashboards, and APIs.
• Own integrations with property management systems, channel managers, messaging platforms, and telephony providers.
• Build the evaluation and observability tooling that keeps the agent reliable, fast, and trustworthy in production.
• Take features from a customer call to a shipped, monitored product in days, not quarters.
• Set the engineering bar for the team that comes after you: code review, testing, security review, and incident response.

What we are looking for

• Five or more years writing and operating production software, with deep experience in TypeScript or Python.
• Comfort across the stack: APIs, data, queues, infra, and a UI when needed.
• Strong sense for product. You can read a customer conversation and design the right thing.
• Calm under pressure. You enjoy debugging hard problems and care about the experience of the team on call after you.

Bonus

• Built or operated agentic systems on top of LLM APIs in production.
• Worked at a seed-stage company where you owned a meaningful slice of the product.
• Background in hospitality, communications, or vertical SaaS.

What you will do

• Source, qualify, and close design-partner and early commercial customers across boutique hotels and small portfolios.
• Run discovery calls and product demos with general managers, owners, and operations directors.
• Own the pilot motion: scoping, success metrics, weekly check-ins, and conversion to paid contracts.
• Build the inbound, outbound, and partnership engine: sequences, content, events, and channel partners.
• Bring the customer's voice back into product every week. Sit in on engineering planning and influence the roadmap.

What we are looking for

• Three or more years in a customer-facing GTM role at an early-stage software company (founding AE, BDR, or solutions engineer who wants more).
• Track record of opening accounts and closing deals from cold, not just from inbound.
• Sharp written and verbal communication. You are calm with operators and direct with founders.
• High agency. You decide what needs to happen and then make it happen.

Bonus

• Experience selling into hospitality, restaurants, retail, or any operationally complex business.
• Built community, hosted events, or run a content channel that brought in real pipeline.
• Interest in product and design. You will sit very close to both.